Free Delivery to Mainland UK

Free Delivery to Mainland UK excluding Highlands and Islands
Please see our delivery policy for details.

Customer Feedback

We pride ourselves on our excellent service – here’s what some of our customers have said about us:

Thank you so much for letting me have four spare feet (one more than I requested) for our patio furniture. It is nice to deal with a firm that does what it promises to do. In this nice weather we have really made a lot of use of our set this year. The set was well worth the expense and so much better than anything from Homebase!

A few weeks ago I purchased a set of your garden furniture from Dobbies near Preston. Somehow I managed to lose a rubber foot adjuster from one of the chairs. Last Thursday 26th August I called at Dobbies to see if they could help to furnish me with a replacement. They immediately sent you a message with my details. The following morning at 10 o'clock the postman delivered an envelope from you containing a replacement leg adjuster. Now that is what I call outstanding customer service! Thank you very much indeed. Sincere regards

Thank you very much for the replacement canopy which I have easily fitted onto the frame. All looking smart and fit for purpose again. Thank you for restoring my faith in Bramblecrest. The parasols look lovely and do the job. Hope my comments re strength of material to hold the frame can easily be looked into for future development as it would be a pity to spoil a good looking product by weakness at this point. Thank again for your customer service. Best wishes

Thank you very much I look forward to sitting upright in the sun whist eating 'al fresco' when the weather permits. Very impressed with the service you have provided and happy to recommend Bramblecrest products.

All well received, thank you for the excellent customer service

Thank you so much. This is really appreciated. Exceptional service from you guys. Kindest Regards, Keith

I would like to commend Bramblecrest for having excellent customer service and providing superior quality furniture. You really get what you pay for! Well done!

"We have received the parasol an hour or so ago and have just put it together. We are absolutely delighted with the parasol and your service. Thank you ever so much! The delivery driver was very good and professional too."

“Thank you for your email I must say that I love my Bramblecrest furniture it looks so lovely in our garden and such quality. I certainly will buy more of your furniture if I ever need anymore and would recommend yourselves.”

“Your company's customer service has been exceptional and we are very pleased indeed with our very comfortable benches.”

"Your customer service and dedication to your customers is superb!!! So many companies now have poor customer service, it is great to find a company that cares and does the right thing. You will have my business for a long time to come."

"Not only are your products superb, we love our garden furniture - so is your customer service. I cannot speak highly enough of Bramblecrest!"

"We're delighted with our looks great and is very comfortable!"

"I absolutely love my table and chairs and they have been much admired by family and friends!"

"I absolutely love my table and chairs and they have been much admired by family and friends!"

“What fantastic service and support …. Please thank your staff for their prompt response to your request for a new clasp; their response indicates an organisation dedicated to not only selling more high quality goods but also to supporting their product with customers of the past (and possibly the future!). Many thanks again”

"We still love our Bramblecrest furniture after 5 years"

“I would just like to say a huge 'thank you' to Bramblecrest for finding the washer and bolt which has gone missing on one of my lovely sunloungers over the winter! I am really very grateful for the fact that Bramblecrest have taken the time to look for this part and to send it to me and really appreciate your customer service ethic.“

Thank you so much for the photos – I have got 2 new feet with silver rings to come to you in tonight’s post 1st class today.

We just wanted to say how pleased with are with our new garden furniture and also to say that the guys who did our delivery were outstanding. They were really helpful and polite and went above and beyond to ensure excellent customer service. They are a real credit to Bramblecrest. Everyone we have dealt with has been exceptionally helpful and professional, from our first meeting with Jonathan whose enthusiasm for your products was infectious and made us choose Bramblecrest, to Danielle in the office who was efficient and friendly. Many thanks to you all for your help. All we need now is some good weather! Many thanks to all the team.

Just to say how pleased we are with our Oakridge 4 seat dining set which was delivered yesterday. Really nice good solid quality which will be a pleasure to use. Full marks to your suppliers Dawsons department store for their prompt and efficient service.