Free Standard UK Delivery
Excluding Highlands & Islands
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Frequently Asked Questions

To remove surface dirt from the cover, warm water and a soft scrubbing brush should be sufficient. Do not machine wash.

Delivery and Returns

Orders can be cancelled up until the point of 14 working days after delivery has been received (as per the Distance Selling Regulations). Any order cancelled after you have received item/s from us will require you to return the order to us in full, at your own cost. Any cancellation must be made in writing by emailing info@bramblecrest.com.

Free delivery is available for Mainland UK, excluding Highlands and Islands.  Please call Customer Service on 01285 760974 for a delivery quotation for these areas.

We use independent couriers to deliver the majority of our items. It is your responsibility to accept delivery. If this is missed, a card will be left and it is your responsibility to arrange redelivery directly with the courier company. They will hold the item/s for 4 days, after which the item/s may be returned to us. Any further redelivery will incur additional delivery charges.

We will provide a full refund or replacement for any goods that are faulty. This does not affect your statutory rights. Any faulty goods must be reported to us within 24 hours of delivery via the Live Chat function on our website (open Mon-Fri 9am – 5pm) or email info@bramblecrest.com. We may require faulty goods to be returned to us. We will arrange this as necessary at your convenience.

Orders of goods will usually take 3-5 working days to process and deliver. Larger/fragile items may take up to 3 weeks for delivery. If, for any reason, this is not achievable we will contact you to arrange an agreed delivery date.

You will find our Delivery and Returns policy in the footer of our website or click here

General

Bramblecrest retailers have access to our entire range of furniture and can order from us.

Bramblecrest offers either a 3 or a 1 year structural manufacturer’s guarantee subject to terms and conditions. Customers must register their purchase online within 28 days of delivery to validate this guarantee. View the terms and conditions of our guarantee here.

Please see “Find a Stockist” on our website or click here

Parasols

No. When a parasol is not in use, unattended or when it is windy the parasol should be wound down. Failure to do so can lead to damage to your furniture and the parasol. Please also be aware that a parasol is only suitable as a sunshade and not an umbrella.

Yes if a sufficient base weight is used. The minimum weight we would advise is 25kg and not left open in windy or gusty conditions.

No. If using a parasol with your furniture, you must always ensure you use a suitable Bramblecrest parasol base.

Yes. Please contact your nearest Bramblecrest stockist. Please see “Find a Stockist” on our website or click here

All Bramblecrest parasols are supplied as a single unit and we do not carry spare parts.

Yes, we supply replacement canopies for the majority of our parasols. Please contact us either through the ‘chat’ facility on our website or email info@bramblecrest.com

All Bramblecrest parasols are supplied as a single unit and we do not carry spare parts.

Yes - do not over wind parasols. If over wound the mechanism within the parasol will stop working and the parasol will be unable to be wound up or down.

To clean your parasol canopy, use warm soapy water and a clean cloth. Although the canopy is removable it is advised not to machine wash.

Bramblecrest parasol poles are between 38mm & 48mm in diameter. All specifications for individual parasols can be found at www.bramblecrest.com

The chemicals that make up the colours within the polyester fabric are broken down by ultraviolet light that is present in the sunshine. This is a natural process.

All Bramblecrest parasol canopies are water resistant.

Bramblecrest offers a 1 year structural manufacturers’ guarantee on all parasols subject to terms and conditions. Customers must register their purchase online within 28 days of delivery to validate this guarantee at www.bramblecrest.com

All of our parasols have a UV factor of 50 (excludes Gloucester and wooden centre-post parasols).

Please ensure plastic inserts are removed from the parasol base tube until the right fit is made. Also ensure security screw on the side of the base tube has been loosened. All Bramblecrest bases are compatible with our parasols.

Rugs

Yes. The rugs are ethically sourced and certified by GoodWeave

Yes. The rugs are weather resistant and can be used outdoors and indoors.

For light soiling, a solution of 10% mild detergent-free household soap diluted with warm water can be applied with a soft sponge or brush. Rinse with clean water and air dry. For moderate to heavy soiling, we suggest the rugs are hand-washed in a sink of cool water. If a proprietary stain remover is used, please carefully the manufacturer’s instructions.

To delay the need for deep or vigorous cleanings, we recommend that you spray the rug on a monthly basis with clear water.

To protect and maintain the rug, store indoors during prolonged periods of inclement weather or non-use.

Bramblecrest rugs are hand woven using 100% recycled plastic bottles (Polyethylene Terethphalate/PET).

Customer Feedback

We pride ourselves on our excellent service – here’s what some of our customers have said about us:

Thank you so much for letting me have four spare feet (one more than I requested) for our patio furniture. It is nice to deal with a firm that does what it promises to do. In this nice weather we have really made a lot of use of our set this year. The set was well worth the expense and so much better than anything from Homebase!

A few weeks ago I purchased a set of your garden furniture from Dobbies near Preston. Somehow I managed to lose a rubber foot adjuster from one of the chairs. Last Thursday 26th August I called at Dobbies to see if they could help to furnish me with a replacement. They immediately sent you a message with my details. The following morning at 10 o'clock the postman delivered an envelope from you containing a replacement leg adjuster. Now that is what I call outstanding customer service! Thank you very much indeed. Sincere regards

Thank you very much for the replacement canopy which I have easily fitted onto the frame. All looking smart and fit for purpose again. Thank you for restoring my faith in Bramblecrest. The parasols look lovely and do the job. Hope my comments re strength of material to hold the frame can easily be looked into for future development as it would be a pity to spoil a good looking product by weakness at this point. Thank again for your customer service. Best wishes

Thank you very much I look forward to sitting upright in the sun whist eating 'al fresco' when the weather permits. Very impressed with the service you have provided and happy to recommend Bramblecrest products.

All well received, thank you for the excellent customer service

Thank you so much. This is really appreciated. Exceptional service from you guys. Kindest Regards, Keith

I would like to commend Bramblecrest for having excellent customer service and providing superior quality furniture. You really get what you pay for! Well done!

"We have received the parasol an hour or so ago and have just put it together. We are absolutely delighted with the parasol and your service. Thank you ever so much! The delivery driver was very good and professional too."

“Thank you for your email I must say that I love my Bramblecrest furniture it looks so lovely in our garden and such quality. I certainly will buy more of your furniture if I ever need anymore and would recommend yourselves.”

“Your company's customer service has been exceptional and we are very pleased indeed with our very comfortable benches.”

"Your customer service and dedication to your customers is superb!!! So many companies now have poor customer service, it is great to find a company that cares and does the right thing. You will have my business for a long time to come."

"Not only are your products superb, we love our garden furniture - so is your customer service. I cannot speak highly enough of Bramblecrest!"

"We're delighted with our furniture.....it looks great and is very comfortable!"

"I absolutely love my table and chairs and they have been much admired by family and friends!"

"I absolutely love my table and chairs and they have been much admired by family and friends!"

“What fantastic service and support …. Please thank your staff for their prompt response to your request for a new clasp; their response indicates an organisation dedicated to not only selling more high quality goods but also to supporting their product with customers of the past (and possibly the future!). Many thanks again”

"We still love our Bramblecrest furniture after 5 years"

“I would just like to say a huge 'thank you' to Bramblecrest for finding the washer and bolt which has gone missing on one of my lovely sunloungers over the winter! I am really very grateful for the fact that Bramblecrest have taken the time to look for this part and to send it to me and really appreciate your customer service ethic.“

Thank you so much for the photos – I have got 2 new feet with silver rings to come to you in tonight’s post 1st class today.

We just wanted to say how pleased with are with our new garden furniture and also to say that the guys who did our delivery were outstanding. They were really helpful and polite and went above and beyond to ensure excellent customer service. They are a real credit to Bramblecrest. Everyone we have dealt with has been exceptionally helpful and professional, from our first meeting with Jonathan whose enthusiasm for your products was infectious and made us choose Bramblecrest, to Danielle in the office who was efficient and friendly. Many thanks to you all for your help. All we need now is some good weather! Many thanks to all the team.

Just to say how pleased we are with our Oakridge 4 seat dining set which was delivered yesterday. Really nice good solid quality which will be a pleasure to use. Full marks to your suppliers Dawsons department store for their prompt and efficient service.